A video consultation is the core of care on Health Clino: your licensed doctor can see how you look and sound, ask follow-up questions in real time, and decide next steps — much closer to an in-clinic visit than a phone-only call. Book online, join from your browser, and get clear medical guidance across Spain.
What you need for the video call
A phone, tablet or computer with a camera and microphone, plus a stable internet connection (home Wi‑Fi or mobile data is usually enough). No extra app is required — you open a secure link in your browser.
How the consultation works
After booking you receive an email with your appointment time and video link. Join a few minutes early, allow camera and microphone access, and wait in the virtual waiting room until your doctor connects. Sessions typically last 15–25 minutes.
Why video instead of audio only
Video helps the clinician assess colour, breathing, rashes and general appearance. We recommend keeping your camera on whenever possible so the assessment is as complete as a face-to-face visit.
Privacy & documents after the call
Choose a private space if you prefer confidentiality. The call uses an encrypted channel. When clinically appropriate, your doctor may issue an e-prescription, sick note or certificate after the consultation.
Frequently Asked Questions
Do I need to download an app?
No. The video consultation runs in your mobile or computer browser.
What if the call drops?
Reopen the same link. If problems continue, contact support to reschedule at no extra cost.
Can I join from my phone?
Yes — most patients use a smartphone.
Is the video call private?
Yes. Access is personal and the connection is secured.
Can the doctor prescribe after a video visit?
When clinically appropriate, yes — including e-prescriptions and certificates where local rules allow.
Health Clino — www.healthclino.es — telemedicine platform serving Spain and Europe. Also known as HealthClino.